Terms & Conditions of Business

Please find here details of Hotel Policy on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details or clarification, please do contact the hotel and speak to one of our friendly staff +353 64 6631816 or email us at reservations@KillarneyInternational.com.

NO SMOKING POLICY

The International Hotel enforces a no smoking policy in all guestrooms and enclosed public areas. A cleaning fee of €125 will be imposed upon the guest(s) concerned should there be smoking activity detected in guestrooms. Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking and the cleaning fee will be applicable.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette or other objectionable odours. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.

CHECK-IN / CHECK-OUT POLICIES

Early Check-in:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. then pre-registration and payment may be required. Please contact Front Desk staff directly to make reservations and payment prior to your arrival.

Pre Check-in:
Pre check-in is available for guests who wish to collect their room keys immediately upon arrival. This feature is available on the Hotel website and is only available from 24 hours up to 2 hours before the guest’s arrival date and time.

Pre check-in is only available for guests who have made prior full payment on their booking(s). Check-in time will still be maintained at 3pm. Collection of keys is available at check-in time of 3pm.

For early arrivals, guests are asked to make their request special requests and we shall endeavour to facilitate based on availability.

Age Requirement:
Guests must be 18 years or older with photo identification to check-in. Guests under the age of 18 must be accompanied by an adult. The Hotel reserves the right to request photo identification.

Check-in / Check-out Time:
Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 3 p.m. and check-out time is 12 p.m. For early arrival before 3 p.m., it is recommended to pre-book the room one day in advance with a full day charge. The Hotel may accommodate late check-out after 12 p.m. by arrangement with the front desk and subject to room availability.

PAYMENT POLICIES

Currency and Tax:
All rates are quoted in Euros, inclusive of the prevailing rate of VAT, unless otherwise stated.

Credit Card Pre-Authorisation:
Should the guest be using a credit card to guarantee the room reservation, the Hotel may hold an amount on the card provided prior to arrival to secure the booking. For non-refundable bookings, prepayment will be charged to the said card prior to the guest’s arrival.

Deposits:
For all reservations, the Hotel requires a deposit of €80 for incidental charges upon check-in. For deposit using credit card, pre-authorisation by the Hotel is required.

Third-party Booking Sources:
In the case of cancellation or modifications to reservations made through third party providers, we recommend that guests first contact their source of booking for assistance before contacting the front desk as it is not usually possible to amend bookings made through third parties directly with the hotel.

Deposit & Pre-Authorisation:
The hotel requires a valid credit card to be presented upon check-in for the registering guest. The card should match the name of the reservation as made and must be presented for Chip & Pin verification. It is not possible to pre-pay for a third party guest due to GDPR and privacy restrictions. We reserve the right to receive payment or request pre-authorisation of the full amount for the stay period based on the credit card details provided upon check-in. We do not accept cash payment for room reservations. We do not accept debit cards to secure rooms or for pre-authorisation on check-in due to ongoing issues with releasing same. We apologise for any inconvenience this might cause guests.

Please note that the Hotel reserves the right to pre-authorise the booker’s credit card up to 4 days prior to arrival. This places the pre-authorised amount in a holding state which also temporarily reduces one’s credit limit. The pre-authorisation is not a charge and no funds will be debited from the account at this point, this will also not be reflected in the credit card statement since no charge has been made. The credit limit will be released back to the cardholder within one week depending on the issuing bank.

BOOKING POLICIES

Rates:
Rates quotes are inclusive of VAT at the prevailing rate and rates as advertised on the Hotel website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.

Accessible Rooms:
Limited Accessible guest rooms are available due to the age of our building and the fact that the structure of the hotel is subject to a Heritage Preservation Order. Should you require accessible accommodation please do contact the front desk team in advance of making a reservation and we will do our very best to accommodate your requirements.

Children:
Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. Individuals above the age of 12 are considered as adults by the Hotel. Baby cribs are complimentary upon request and subject to availability. We would invite parents & guardians to provide supervision at all times. For safety reasons, children should not be allowed to remain unattended in guest rooms or around the hotel property unsupervised.

Additional Bedding:
A limited number of extra beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for appropriate guestroom types only. Maximum capacity of baby cribs or extra bed is one (1) per room. Baby cribs are allowed in King or double bed rooms (i.e. Twin and Family rooms), however the room’s space will be reduced with the addition of the baby crib or extra bed.

Special Requests:
The Hotel will make every effort to honour special requests such as a specific floor or room number, adjoining rooms, extra beds, etc. upon the guest(s) arrival. All special requests are noted on reservations and the management will do its best to accommodate, however, the availability of these items cannot be guaranteed in advance.

All requests entered into the “Additional Information” box on the hotel website booking engine are subject to availability as well and the Hotel bears no responsibility should it be unable to fulfil certain requests.

Complimentary Vouchers, Gift Vouchers & Prepaid Bookings:
Please contact the Hotel directly to purchase or redeem gift vouchers. Upon check-in, these booking will require a credit card to be presented for incidentals charged to the room during your stay.

Maximum Occupancy:
The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types.

If you have any questions or clarifications regarding the Hotel’s Maximum Occupancy Policy, our staff will be happy to assist. Please also note that the Hotel reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type. If guests exceed the maximum number of guests allowed, guests will be asked to reserve another guestroom for proper accommodations.

Daily Buffet Breakfast:
Our daily buffet breakfast is available to registered guests only. Visitors may not join a registered guest for breakfast without first checking in with the dining room supervisor. Breakfast is available as a paid service to guests who are not registered in the hotel subject to table availability in the dining room. We also serve breakfast & brunch in the Brasserie located to the front of the property for walk-in guests.

ROOM POLICIES

Connecting Room Policy:
A very limited number of connecting rooms are available and can be booked directly through the hotel.

Room Keys:
Room keys are issued to the registered guest(s). Identification is required if the guest(s) has lost the room key and requires a duplicate. Please return room keys to Front Desk at check-out to assist with our commitment to sustainability.

Do-Not Disturb and Access to Rooms:
To provide all of our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will enter the room once daily while the room is occupied to clean the room, check for safety, and verify the condition of the room. However, our Housekeeping Staff will honour the “Do Not Disturb” sign on the door should the guest require privacy and will not enter the room for any purpose; alternatively, should guests wish to request for cleaning or assistance after returning to their room, they may contact the front desk at “0” on the in-room telephone to make the request. Management reserves the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, to verify the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy. In the event of suspected illegal activity, management reserves the right to contact the Gardaí where it is deemed the most appropriate course of action.

Housekeeping/Room Inspection:
The International Hotel is an entirely non-smoking property. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are made available to guests in superb condition without any unwelcome odours or visible damage. If it is apparent that the guest(s) have smoked in the room, cooked, or burned candles in the room this will be treated as damage and a violation of our Fire Safety Policy.

Fire Safety Policy:
The Hotel is fully equipped with smoke detectors, sprinklers, and emergency evacuation plans on the door of each guest room. Please review this important information.

In Case of Emergency or Fire:
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door.

Excessive Noise and Parties:
To ensure all guests enjoy the comfort and safety of the facilities offered at the Hotel, The International Hotel upholds a strict zero tolerance policy towards disturbance, parties and excessive noise. Any person found to be on the premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.
In the event of a disturbance, for the comfort of other guests we will request that the noise & disturbance be ceased immediately. Further breaches will result in the guest(s) being removed from the property and the Gardaí being notified. The registered guest(s) is responsible for maintaining the guestroom in the condition in which it was provided.

LOST & FOUND POLICY

The International Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. Should guests discover that an item of value has been left behind, please call the Hotel immediately and the Hotel management will try to assist the guest(s) and our housekeeping staff in locating the lost item.

Found Items:
The International Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to three months, after which the item shall be disposed accordingly. Records of Lost & Found items are retained for one (1) year. Reasonable effort will be made to notify the guest(s) that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.

Return:
The Hotel will be happy to return guest’s lost item(s) by An Post registered post at the guests expense should they wish it. The guest’s credit card will be charged packaging and postage fees and a separate receipt will be mailed to the guest. The International Hotel is not responsible for any item lost or misdirected during shipment.

DAMAGE POLICIES

Damage And/Or Theft of Hotel Property:
Guests are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by the guest or any person in the guest’s party whether or not staying at the hotel during the guest’s stay. The International Hotel reserves the right to retain the guest’s credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deemed necessary to compensate or make good the cost or expenses incurred or suffered by The International Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, the Hotel management reserves the right and the guest hereby authorizes the management to charge the guest’s credit or debit card for any damage incurred to the guest’s room or the Hotel property during their stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. The Hotel management will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage or Tampering with Fire Detection Systems/Fire-Fighting Equipment:
The International Hotel reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the Hotel, including smoke detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the Hotel due to their actions and will be evicted from the Hotel. Depending on the severity of the guest actions, the Gardaí will be notified and may become involved at the Hotel’s discretion.

The Hotel management reserves the right and the guest hereby authorizes us to charge their credit or debit card for any damage incurred to the guest’s room or the Hotel property during their stay.

GENERAL POLICIES

Free WiFi Access:
Access to our WiFi is free for all registered guests. The Hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. The International Hotel assumes no liability for guest use.

Enforcement:
All staff are trained and required to respond to potential violations of our Hotel Policy. Guests who refuse to abide by the reasonable standards and policies established by The International Hotel for safety of all guests, staff, owners, property, and the operation and management of the hotel will asked to vacate the property without a refund of their the room charge, or cleaning fees.

Illness and Epidemics:
The International Hotel reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, guests may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics the Hotel management is entitled to employ precautionary measures within its judgment or as required by local authorities. Guest(s) may be charged a room cleaning fee as deemed appropriate under the circumstances.

Infestation:
The cleanliness of the hotel’s rooms is extremely important to our guests. If any guest(s) brings any infestation into the rooms or onto the Hotel premises, the guest(s) may be charged for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that may be deemed necessary to address the infestation.

Parking:
As a town centre property, the International Hotel does not have a private car park however there is ample on street and reasonably priced car parking available close by. There are a number of public car parks located nearby to the property and you will be directed to one or more of these should you require assistance by our porters or front desk.

All vehicles are parked at the risk of the owner. The International Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents.

Business Center:
Photocopies and email are provided guests at the front desk for no addidiotnal charge. We will provide computer access for registered guest(s) to check their email, print airline tickets.

Pets:
The Hotel maintains a strict no-pets policy on its premises except for guide dogs which should be pre-advised to the front desk team.

Inappropriate Behavior:
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

Right to Refuse Service:
The International Hotel is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate the laws of Ireland. The International Hotel has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies set out in our Hotel Policies
The International Hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with Covid 19 government guidelines; acts in a disorderly fashion as to disturb the peace of other guests; seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel any item that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The International Hotel for the operation and management of the hotel.

Changes or Modification to the Hotel Policy:
The International Hotel reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies or the arrangements and content featured on the Hotel website at any time without prior notice. Please check the Hotel website regularly for updates to the Hotel Policy. Any modification to these Hotel Policy that occurs before the guest’s departure is considered a part of the guest’s reservations agreement with us. A copy of these Hotel Policy is located on the Hotel website.

BOOKING TERMS AND CONDITIONS:

• While The International Hotel will try to ensure that the information provided in the website is correct and accurate, it is however not responsible for any unintentional mistakes or errors made in it.
• The website reservation will be considered null and void if the information provided by the guest is incorrect. The International Hotel reserves the right not to accept the reservation in any event that the reservation made is deemed fraudulent in nature.
• You will hereby acknowledge and agree that your personal data has been given to us for the purposes of securing room bookings, and providing you with confirmation of the said booking, accounting and billing, checking credit or other payment cards, credit card payments, administrative and legal purposes (if any), statistical analysis and helping us in any future dealings with you. For these purposes, by entering into these accommodation reservations with us, you authorise us to retain and use your personal data within our own offices, authorised agents, government agencies, third party providers of hotel services to us, and other hoteliers.
• The International Hotel will not be responsible in any way if you are unable to come to stay with us as a result of non compliance of your travel arrangements with the relevant immigration or health authorities.

Cancellation Policy (For non-refundable room rates):

• If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
• At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change.
• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
• We reserve the right to refuse service to any person engaging in behaviour which threatens the safety or wellbeing of our staff or guests, or which we feel disrespects any member of our team

Cancellation Policy (For refundable room rates):

• Any reservation cancellation or reservation change is allowed without charge until 48 hours before arrival.
• Any transaction fee chargeable by the bank will be deducted from all refundable amounts to be made.
• Any reservation cancellation or failure to show on the specified check-in date shall be charged FULL stay room rates if cancellation is made after the deadline.
• At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change.
• Any changes to the arrival date, departure date, or room type of this reservation is subject to the hotel’s availability at the time the change is requested and may result in a possible rate change and/or service fee.
• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

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