A really pleasant surprise!
Just back from an overnight stay in this hotel on sat 16th of May for my nieces First Communion and we have all been blown away by this hotel. My boyfriend and I previously stayed in Killarney once before and were not in the least impressed so we weren't expecting much BUT this hotel has completely changed our opinion on the town. The staff in this hotel were so helpful and pleasant and the level of service was the best we have ever experienced at home or abroad.
Our family group consisted of 7 adults and 3 children, We all arrived in an unorganised bunch at reception and were given really fast and friendly service at check in hassle free even though the desk was busy. Our room (103) was small but spotless and cheerful and had everything you could need. My sister booked the meal for 6:15pm however we were more than 15 minutes late and at no stage did the staff get snippy with us for this. At the meal all of us noticed the level of service was great and it didn't just feel like they were being nice because they had to be they all spared the time for a quick joke with the kids or a recommendation etc.
My niece Rosie was also given a lovely gift and card as a memento of her day from the hotel which was given to her at dinner by a lovely waiter (didn't get his name) and a waitress called Rose who made her feel so special, We all thought this was such a lovely gesture.
To sum it up although this is a well known 'chain' hotel it has tons of charm and that together with the fab food and excellent service make for a great trip. Will definitely be back!